Digital services power customer experiences, connect employees, automate processes, unlock business insights, and more. And the number of services continues to explode as enterprises like yours accelerate your digital transformation.

These demands put the IT organization at the center of business strategy and execution. You are expected to deliver an ever-increasing number of digital services, and to keep these services up and running. It’s a huge challenge because the explosion of digital services is mirrored by a tidal wave of data—on-premises and cloud resources, logs, events, and metrics—that is rapidly overwhelming IT services and operations teams. Just detecting and diagnosing service issues after they’ve surfaced is almost a losing battle. And predicting and preventing service issues is often just a dream. There’s too much data, too much complexity, and too little time for humans to cope.

But there is a way you can cope and even thrive: artificial intelligence for IT operations (a.k.a. AIOps). In this ebook, we will explore the right way to implement AIOps and why it’s most effective when it’s part of a technology service operations solution.